译者简介
谢慧贞
文藻外语学院图书馆参考馆员。美国俄亥俄大学（Ohio University）初等教育学士，匹兹堡大学（University of Pittsburgh）图书资讯硕士，在图书馆界服务10年。

王愉文
文藻外语学院图书馆馆长。台湾大学图书馆学学士，美国纽约哥伦比亚大学（Columbia University）教学科技与媒体硕士，在图书馆界服务20年。

017第一章 大学图书馆常用词汇Glossary of Common Library Terms
1. 图书馆行政Library Administration
2. 阅览流通典藏业务Public Services, Circulation & Collection Services
3. 图书资料类型Library Materials
4. 空间区域与设备Library Spaces & Facilities
5. 多媒体空间及设备Multimedia Spaces & Equipment
6. 资讯科技与设备Information Technology & Facilities
7. 书目资料Bibliographical data
8. 资料状态Status of the Material
9. 编目分类业务Cataloging & Classification
10. 期刊业务Serials Management
11. 采购业务Library Acquisitions
12. 电子资料库Electronic Databases
13. 利用教育／推广活动User Education & Outreach Programs
14. 数位图书馆Digital Library
15. 其他Miscellaneous

045第二章 认识图书馆Learn About the Library Services
Unit 2.1 进出图书馆Access the Library
Unit 2.2 开放时间Opening Hours
Unit 2.3 空间配置Library Spaces

055第三章 借还图书资料Borrow or Return Library Materials
Unit 3.1 申请借书证Library Card Application
Unit 3.2 借还资料Borrow or Return Library Materials
Unit 3.3 续借Renew Checkouts
Unit 3.4 预约Place a Hold
Unit 3.5 催还Recall Borrowed Materials
Unit 3.6 逾期Overdues
Unit 3.7 遗失、损坏图书资料Lost or Damaged Library Materials
Unit 3.8 宣称已还书Claim a Return

115第四章 取得图书馆找不到的资料Access Materials Not Available in Local Library
Unit 4.1 馆际合作／文献传递Interlibrary Loan & Document Delivery Services
Unit 4.2 尚未上架的资料状况Materials Not Available on Shelves
Unit 4.3 推荐订购Library Purchase Recommendations
Unit 4.4 寻书Search Service for Missing Books

147第五章 线上借阅服务Online Services
Unit 5.1 查看个人借阅状况View Personal Library Account
Unit 5.2 线上续借或预约Renew or Place a Hold Online
Unit 5.3 研究小间申请Request a Study Carrel

169第六章 查询馆藏资源 Search Library Collection & Resources
Unit 6.1 以资料性质区分Search by Material Types
Unit 6.2 以工具类型区分Library Research Tools
Unit 6.3 校外连线使用Remote Access

219第七章 使用媒体资源中心Use of Library Media Resources Center
Unit 7.1 不得携入提袋、背包、食物及饮料Bags, Food and Drinks Are Not Allowed in the Center
Unit 7.2 视听资料借用Borrow Media Materials
Unit 7.3 预约小团体欣赏室Reserve Small-Group Viewing Room
Unit 7.4 设备故障Facilities Out of Order
Unit 7.5 资料转录Media Materials Conversion
Unit 7.6 校外使用随选视讯系统Remote Access to Video-On-Demand

233第八章 使用馆内硬体设备（电脑、电话、影印机、印表机、扫描器）Use of Library Facilities (i.e. PCs, Phones, Photocopiers, Printers, Scanners)
Unit 8.1 无线上网Wireless Internet Access
Unit 8.2 卡式或投币式影印Photocopy Services
Unit 8.3 使用电脑Use of PCs

249第九章 教师服务Faculty Services
Unit 9.1 教师指定参考书Course Reserves
Unit 9.2 委托代借Proxy Borrower Request
Unit 9.3 支援课程──安排图书资源利用说明Library Instruction for a Class
Unit 9.4 计划用图书资料送交图书馆Submit Books Acquired for Research Projects to the Library

267第十章 技术服务Technical Services
Unit 10.1 索取目录Request for Publisher Catalogs
Unit 10.2 询价、下订及催货Price Quotes, Place and Claim an Order
Unit 10.3 视听资料采购Acquire Media Materials
Unit 10.4 寄错及更换图书Receive Wrong Items and Request Exchange
Unit 10.5 瑕疵书更换Request Replacement of Defective Books
Unit 10.6 发票金额错误Incorrect Total Amount of Payment
Unit 10.7 迟未付款Late Payment
Unit 10.8 资料库议价Negotiate Subscription Fees for Electronic Databases
Unit 10.9 期刊催缺Claim Journals Not Yet Received
Unit 10.10 期刊停刊处理Journal Ceases Publication
Unit 10.11 国外赠书Gift Books from Overseas
Unit 10.12 外文书编目Catalog Books in Foreign Languages

311第十一章 特殊状况处理Specific and Unexpected Situations
Unit 11.1 违规行为Conduct Violating Library Rules
Unit 11.2 紧急状况Emergency Situations

337第十二章 读者抱怨处理Library Patron Complaints
Unit 12.1 逾期处理费Overdue Fines
Unit 12.2 图书采购太慢Takes Too Long To Acquire Books
Unit 12.3 开馆时间太短Short Library Hours
Unit 12.4 服务态度不佳Bad Service Attitudes
Unit 12.5 施工噪音Noise Due to Construction Work
Unit 12.6 区域封闭时间延长Extend Closure of Certain Library Areas
Unit 12.7 灯光闪烁Light Bulb Blinking
Unit 12.8 遗失钱包Wallet or Purse Stolen
Unit 12.9 校外读者太多Too Many Walk-in Visitors
Unit 12.10 馆内有可疑人士Suspicious Looking People in the Library

379第十三章 其他Miscellaneous
Unit 13.1 如何捐书Donate Books
Unit 13.2 教师授权机构典藏Institutional Repository Project for Faculty Publications
Unit 13.3 写作辅导中心Writing Center

390参考资料Reference
393附录Appendix
I. 表格举隅Sample Services Request Forms
II. 导览Library Tour Script
III. 问卷调查Sample Survey
IV. 公告举隅Sample Library News Items and Announcements
V. 标示举隅Sample Library Signs
VI. 活动办法 Library Events
VII. 感谢状 Certificates of Appreciation
VIII. 授权书 Author Permission Forms
IX. 电子邮件通知 Announcements via Email
X. 图书馆管理营运办法 Library Policies